Terms of Service

Effective Date: July 18, 2025 (Updated)

These Terms of Service ("Terms") govern your use of Reserve Relief's website [reserverelief.com] and services ("Services") for assisting with Shopify reserve unfreezing. By accessing or using our Services, you agree to these Terms. If you disagree, do not use our Services.

1. Acceptance of Terms

You must be 18+ to use our Services. Your use constitutes acceptance; we may update Terms with notice via email or site posting.

2. Description of Services

We provide consultation and negotiation to help unfreeze Shopify reserves on a success-based fee model (see Refund Policy). The process starts with submitting reserve details via our secure form (takes 1 minute, no costs). We review immediately for free; if eligible, you'll book a Calendly call to discuss next steps. Our experts then negotiate appeals and compliance with Shopify, providing updates. Results are not guaranteed (94% success rate is historical).

3. User Obligations

1.) Provide accurate, complete information during form submission and calls.
2.) Do not misuse Services (e.g., fraud, unauthorized access).
3.) Comply with laws and Shopify's terms.

4. Payment Terms

No upfront fees; pay a small percentage of recovered funds only upon success, varying by hold amount with 3 tiers. Complete our form and book a call for further details.

5. Intellectual Property

Our name & site content is owned by us; you may not copy or use it without permission.

6. Limitations of Liability

Services are "as is"; we disclaim warranties. We're not liable for indirect damages, lost profits, or Shopify decisions. Max liability is fees paid.

7. Termination

We may terminate access for violations; you can stop using Services anytime before signing the contract.

8. Governing Law

These Terms are governed by laws of the State of Florida, without regard to conflicts. Disputes resolved in Florida.

9. Contact

Have Questions? Book a call or shoot us an email: support@reserverelief.com